Terms Of Service

This Service Policy applies to all customers who purchase products from the SimpleGlow official store. By accessing our website and placing orders, you agree to abide by the following service terms.

1. Product Service

All SimpleGlow jewelry and gift products are strictly inspected before shipment. We guarantee all items are brand new, intact and in good condition. We provide professional pre-sales consultation to help customers select suitable accessories according to personal style and usage scenarios.

2. Order Service

After you place an order successfully, we will confirm the order information and arrange shipment as soon as possible. We support order information modification before shipment. If you need to change address, contact information or product specifications, please contact our customer service in time.

3. Customer Support Service

We provide 24-hour online message service. For any order problems, product defects, logistics exceptions or service suggestions, we will provide targeted solutions within 24 hours.

4. After-sales Service

We provide standard return, refund and exchange services in accordance with our official return & refund policy. We also provide lifelong simple maintenance guidance for our jewelry products to extend the service life of accessories.

5. Service Update

SimpleGlow reserves the right to adjust the service rules appropriately according to business development, and the updated policy will be posted on the official website without separate notification.